Adobe Connect 12.9

Easier Access to Custom Pods in Your Room

With the Adobe Connect 12.9 release, hosts can now discover and add featured custom pods directly within their rooms—just like native pods. When a new version of a custom pod is available, an indicator will notify hosts, allowing them to update it seamlessly. Account administrators can enable this feature and manage which custom pods are available for hosts to install.

Help Assistant: Instant AI-Powered Support in Adobe Connect

The Help Assistant is an AI-driven conversational tool designed to help hosts quickly find answers to their Adobe Connect questions. Using the Adobe Connect Help Guide and Knowledge Base articles, it provides instant support on tools and workflows. Easily accessible from the menu bar inside the room, the Help Assistant ensures you get the right information exactly when you need it.

Note:

• The Help Assistant does not use or share data with customers. No personal data is used by the Help Assistant, including for training purposes.
• The Help Assistant does not have access to any POI data, nor does it access any content or data uploaded within the room, or data from any interactions that occur inside the room.
• The Help Assistant is only available for hosted accounts and to users with a Host role in a room.
• Account admins can control the availability of the Help Assistant through the Connect Central compliance settings.

Room Search: Quickly Find What You Need in Adobe Connect

With the Adobe Connect 12.9 release, the new Room Search tool makes it easier for hosts to locate actions, permissions, and preferences within their rooms. Simply select a search result to open the corresponding menu or dialog instantly. Access this feature quickly using the shortcut Alt + Q (or Opt + Q on macOS).

Content Alerts for PowerPoint and MP4 Files in the Share Pod

In this release, we've introduced an extensible framework to alert hosts about potential issues with uploaded content in the Share Pod. Our initial focus is on improving PowerPoint conversion accuracy and identifying common MP4 video issues, such as high bit rates.

• In the 12.9 release, hosts will receive alerts for:
• Custom fonts in PPTX that are not embedded
• Auto-start animations on the first slide
• Unsupported slide animations
• Slide transitions in PPTX files
• MP4 videos with a bit rate of over 2 Mbps

These alerts will continue to evolve, helping ensure smoother content sharing by detecting and addressing potential issues upfront.

Participant Profile Report: Detailed Insights for Webinar Attendees

Adobe Connect 12.9 introduces the Participant Profile Report, a dynamic drill-down report that provides detailed insights into an individual participant’s activities during a webinar.

This report is accessible from the Activity tab in the Engagement Dashboard—simply click on a participant to view their engagement details on a separate page.

The Participant Profile Report provides two key views:

1. Overall Engagement Summary – Displays metrics across all webinars attended by a participant, including total registrations, attendance (live and on-demand), average engagement score, and duration. It also includes a list of attended events, with options to drill down into individual webinar details, along with an overview of Q&A and poll activity.
3. Individual Webinar Activity – Shows event-specific details such as registration date, attendance duration, engagement score, and key interactions. This includes questions asked (with answers), poll responses, downloaded resources, clicked links, chat messages, and reactions during the webinar.

Adobe Connect for Microsoft Outlook Add-in: Simplify Meeting Scheduling

The new Adobe Connect add-in for Microsoft Outlook makes it easy for hosts to schedule meetings directly from Outlook. Key features include:

✔ Select an existing room (Meeting or Virtual Classroom) and add it to your Outlook event
✔ Send well-formatted invitations with room details, audio info, pre-meeting diagnostics, and help links
✔ Set a Default Room for one-click scheduling
✔ Create new Adobe Connect rooms directly from Outlook

Easily streamline your workflow with this powerful integration. Access the add-in here: https://appsource.microsoft.com/en-us/product/office/WA200008090?tab=Overview

Note:

• The add-in will be available to both on-premises and hosted customers.
• The add-in will be available to Outlook Windows/ Mac/ Web for both classic and new versions.
• Account administrators will be able to decide whether they want to allow users to access the Outlook Add-In. Please reach out to your IT administrator to make it available within your organization.

NOTE:  Connect Innovation is focused on supporting companies and organizations from various market segments and driving the most ideal outcomes by increasing the communication and collaboration with their employees and clients with Adobe Connect.

Connect Innovation is a leading provider of Adobe Connect for web meetings, webinars, and e-learning in the Nordic area. It provides online courses for each and any kind of user of Adobe Connect, no matter if you are experienced, or just started to use Adobe Connect. Our courses are available in all Nordic languages and English language as well.

Other than that, Connect Innovation organizes great webinars where you can get familiarized with the software, learn new skills or be up to date with the software updates.

You can check our courses here, and our webinars and blogs here.
You can contact us here.