Adobe Connect Danish Showcase Study

For people living with chronic diseases and conditions, medical treatment is only the first step in helping them live long and fulfilling lives. Health education and intervention work alongside medicine to provide holistic support for patients and caretakers alike.

The Danish Committee for Health Education (DCHE) is a national non-profit organization that provides public health information and services, including books, apps, awareness campaigns, and events. One of DCHE’s most significant ongoing projects is its series of workshops aimed at supporting caregivers or patients dealing with chronic pain, chronic disease, or anxiety and depression.

“We find that group workshops can be very helpful for people, even if they’re dealing with different illnesses or conditions,” says Nicolaj Holm Ravn Faber, Chief Advisor at the Danish Committee for Health Education. “It helps them feel less alone knowing that others are dealing with similar issues.”

Lifecycle of a DCHE course with self-paced e-learning and live webinars using Adobe Connect.

Over the course of six to eight weeks, groups meet to discuss their struggles and learn tools that may help them cope with challenges for more satisfying lives. But Faber recognized that in-person group meetings weren’t the best option for everyone. Patients might feel social anxiety when participating in groups. Others might tire easily due to their conditions or live far from a meeting location. Online courses seemed like a good option for many people.

Faber began looking for a solution that would combine self-directed e-learning for individual work with the live interactivity of webinars for group sessions. Adobe Connect delivered the on-demand and live learning that DCHE needed.

“Adobe Connect is very easy to use, for both participants and facilitators,” says Faber. “With Adobe Connect, we have expanded our workshops to reach many more people across Denmark.”

Nicolaj Holm Ravn Faber
Chief Advisor, Danish Committee for Health Education

“Adobe Connect is so easy to use that I could train someone to work with it in an hour. This allowed us to scale out and provide services to more people.”

A video layout in Adobe Connect is used for seamless video streaming during live DCHE group sessions.

Reaching hundreds during the start of the pandemic

DCHE had been using Adobe Connect for several years when the COVID-19 pandemic made in-person group meetings impossible. Municipalities across Denmark reached out to DCHE about expanding online group sessions to meet the growing need for support, particularly for people dealing with anxiety and depression.

Over the course of two weeks, Faber held nearly constant training sessions with facilitators across Denmark. In addition to its regular group sessions, DCHE started holding sessions for youths dealing with anxiety and depression during the pandemic. Ultimately, the organization saw its operations increase 20x since the beginning of the pandemic.

“We held 19 workshops reaching 500 participants in four months after the COVID-19 pandemic hit,” says Faber. “Adobe Connect is so easy to use that I could train someone to work with it in an hour. This allowed us to scale out and provide services to more people.”

“Adobe Connect has shown us the power of digital connection by allowing us to provide continuous support to the most fragile groups in our society.”

Nicolaj Holm Ravn Faber
Chief Advisor, Danish Committee for Health Education

Making the move towards hybrid learning

Adobe Connect channel partner Connect-Innovation provided initial training to DCHE facilitators and producers as well as ongoing support for servers, security, and encryption.

“Connect-Innovation understands that Adobe Connect needs to be as intuitive as possible for our participants and producers, so they’re very active in discussing better ways for us to run programs and connect with people,” says Faber.

DCHE also uses Adobe Connect for training and workshops with facilitators. One thing that makes DCHE unique is that many of its facilitators also live with chronic conditions. This adds another layer of connection between participants and facilitators, but it means that many of the facilitators can get worn out by long, multi-day workshops. Faber broke down the workshops by providing small, informational videos that participants can watch beforehand, reducing the length of in-person meetings.

Faber sees this type of hybrid learning as a potential future for DCHE. Even with pandemic concerns lessening, combining individual e-learning sessions with in-person group sessions could make workshops more manageable for participants. DCHE is also in the process of integrating Adobe Connect with an open-source learning management system (LMS), which will allow participants to log into Adobe Connect sessions directly through the LMS screen.

“Both online and physical sessions will continue to have a place at DCHE moving forward,” says Faber. “Adobe Connect has shown us the power of digital connection by enabling us to provide continuous support to the most fragile groups in our society.”

NOTE:  Connect Innovation is focused on supporting companies and organizations from various market segments and driving the most ideal outcomes by increasing the communication and collaboration with their employees and clients with Adobe Connect.

Connect Innovation is a leading provider of Adobe Connect for web meetings, webinars, and e-learning in the Nordic area. It provides online courses for each and any kind of user of Adobe Connect, no matter if you are experienced, or just started to use Adobe Connect. Our courses are available in all Nordic languages and English language as well.

Other than that, Connect Innovation organizes great webinars where you can get familiarized with the software, learn new skills or be up to date with the software updates.

You can check our courses here, and our webinars and blogs here.
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